Live Plants Warranty Policies
WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packages!!
When you order trees and shrubs from The Tree Farm your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST
as specified in the instructions on your woody plants and if you
determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your
Entire Order For any reason for a Refund (Less Shipping & Packing Cost) Within (14) Days, Please Inform us of
The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:
PERRENIALS, BULBS, BUNDLES, NON-WOODY PLANTS
If any non-woody type plant or special sale bundles you purchased from us does not live, for a one time FREE REPLACEMENT simply cut off and RETURN THE ORIGINAL SHIPPING LABEL along with the Written Replacement Request
within 1 year of receipt to the address shown on the label.
If any woody type plant you purchased from us fails in the first year we will cover 75% of the original cost for a one time
replacement. In addition to 25% of the original cost you will also be charged a Mailing & packing fee of $4.95.
The replacement plants offer is only valid
on plants purchased from us and planted according to the planting
instructions included with your purchase.
- YOU MUST CONTACT US BY EMAIL TO REQUEST A REPLACEMENT FORM, WHICH WE
WILL MAIL TO YOU. DEPENDING ON HOW MANY PLANTS HAVE FAILED WE MIGHT
ASK YOU TO MAIL BACK THE DEAD PLANTS.
SAVE ALL THE ORIGINAL PACKAGING & LABELS FROM YOUR DELIVERY
Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned along with the request form! We do not pay for shipping or mailing charges for the Free Replacement Plants.
WE DO NOT REFUND LIVE
PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED!
PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
filled by item number exactly as received. If a variety is sold out, we
reserve the right to substitute one of equal or greater value.