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Live Plants Warranty Policies
WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packing List!!
When you order trees and shrubs from The Tree Farm your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST
as specified in the instructions on your woody plants and if you
determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your
Entire Order For any reason for a Refund (Less Original Shipping & Packing Cost and a 10% restocking Fee) Within (14) Days, We do not pay for return shipping costs and Please Inform us of
The Return Date.
30 Day Warranty
All products purchased on this website come with a 30 Day Warranty. If the item fails within the warranty time period contact us immediately. You will be asked to provide images via email and once your claim is approved you will receive store credit equal to your claim.
The warranty/store credit offer is only valid
on items purchased from us and planted according to the planting
instructions included with your purchase. Free Gifts are not covered in the warranty.
WE DO NOT REFUND LIVE
PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED!
PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
SUBSTITUTION POLICY
Orders are
filled by item number exactly as received. If a variety is sold out, we
reserve the right to substitute one of equal or greater value.
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